❓ Frequently Asked Questions (FAQs)

Welcome to KC Wholesale Smoke’s FAQ page — your go-to guide for quick answers about ordering, shipping, eligibility, and more.

🔐 Who can order from KC Wholesale Smoke?

KC Wholesale Smoke is a wholesale-only distributor. We supply exclusively to licensed retailers, smoke shops, vape stores, and other authorized resellers. We do not sell to individual consumers.

To purchase, you must:

  • Be 21 years or older
  • Own or represent a legally licensed business
  • Provide a valid business license and EIN or resale certificate

📝 How do I create a wholesale account?

Click “Register” at the top of our website and fill out the wholesale application form. You’ll be asked to upload:

  • A valid government-issued photo ID (to verify age)
  • A copy of your business license
  • Your EIN or reseller certificate

Once submitted, our team will review and approve your account within 1–2 business days.

📦 When will my order ship?

Orders placed before 2:00 PM Central Time (Monday–Friday) ship the same business day.
Orders placed:

  • After 2:00 PM CT – ship the next business day
  • On Saturday or Sunday – ship the following Monday
  • On U.S. holidays – ship the next working business day

We ship exclusively via UPS with tracking provided upon dispatch.

🛑 Can I return products?

We accept returns only in the event of:

  • Damaged products
  • Incorrect items shipped
  • Manufacturer defects

Returns must be reported within 7 business days of delivery and require a valid Return Merchandise Authorization (RMA). Read our Return Policy for more details.

💳 What payment methods do you accept?

We accept the following secure payment options:

  • Major Credit/Debit Cards (Visa, MasterCard, etc.)
  • ACH/Bank Transfer (upon request)
  • [Insert any other methods if applicable]

Orders must be paid in full before processing.

📍 Where do you ship?

We currently ship throughout the continental United States.
⚠️ Please note:

  • We do not ship to P.O. boxes
  • We do not ship internationally
  • Certain products may be restricted in some states or localities

It is your responsibility to ensure compliance with local laws before ordering.

🚫 Do you sell to individual customers?

No. We do not sell directly to consumers or the general public.
KC Wholesale Smoke is a B2B (business-to-business) distributor only.

📈 Do you offer bulk pricing or volume discounts?

Yes! We provide competitive pricing for large-volume purchases.
For custom quotes or pallet orders, please contact our sales team at:
📧 support@kcwholesalesmoke.com

🧾 How do I get a copy of my invoice?

Invoices are automatically emailed upon order confirmation.
You can also log in to your account and view/download past invoices under “My Orders.”

📞 Still need help?

No problem. Our support team is here for you:
KC Wholesale Smoke – Customer Support
📧 Email: support@kcwholesalesmoke.com
📞 Phone: +1 (816) 241-4600
🕒 Hours: Monday–Friday, 9 AM – 5 PM CT