💸 Refund & Return Policy

Effective Date: 08/15/2022
Website: kcwholesalesmoke.com

At KC Wholesale Smoke, we value our wholesale partners and are committed to providing quality products and exceptional service. As a business-to-business (B2B) wholesale distributor, our refund and return policies are designed to support fair and efficient transactions with verified retailers and distributors.

📦 Returns & Exchanges

We accept returns only in the case of defective, damaged, or incorrectly shipped items. To be eligible:

  • The issue must be reported within 7 business days of delivery

  • The product must be unused, unopened, and in its original packaging

  • A Return Merchandise Authorization (RMA) number must be requested and approved before sending any items back

Once your return is received and inspected, we will issue a replacement or credit to your wholesale account, depending on your preference and product availability.

❌ Non-Returnable Items

Due to the nature of the products we sell, the following items are not eligible for return or refund:

  • Opened or used products

  • Disposable vape devices

  • Clearance or final sale items

  • Products returned without an RMA

  • Items damaged due to misuse, improper storage, or handling by the buyer

🧾 Refunds & Credits

We do not offer cash refunds. Approved returns will be credited to your KC Wholesale Smoke account to be used on future purchases. If we determine a refund is necessary, it will be issued to the original payment method used at checkout.

🚚 Shipping Errors & Damaged Goods

If your order arrives with missing, incorrect, or damaged items, please:

  1. Contact us within 7 business days of receiving your order

  2. Provide photos of the damaged packaging/products

  3. Include your order number and business name

We will review the claim and arrange for a replacement or credit as appropriate.

📦 Shipping Costs

Return shipping costs are the responsibility of the buyer unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service for returns.

🧑‍💼 Wholesale-Only Notice

All sales on kcwholesalesmoke.com are made exclusively to verified wholesale customers. We do not process returns or refunds for end consumers. If you are a retailer and have a customer return, please manage that within your store’s own return policy.

📞 Contact Us

To request a return or ask a question about your order, please contact:

KC Wholesale Smoke – Customer Service
📧 Email: support@kcwholesalesmoke.com
🌐 Website: https://kcwholesalesmoke.com
📞 Phone: +1 (816) 241-4600