Refund Policy
At KC Wholesale Smoke, your satisfaction is important to us — but due to the nature of our products, we follow a strict and transparent refund policy. Please read it carefully before placing your order.
All Sales Are Final
We operate as a wholesale supplier, and because many of our products are consumable, age-restricted, or regulated, all sales are considered final once an order has been processed.
That means we do not offer refunds, returns, or exchanges for:
- Kratom products (capsules or tablets)
- Vaping devices and accessories
- Any opened, used, or tampered merchandise
Damaged or Wrong Items?
If your order arrives with damaged, defective, or incorrect products, don’t worry — we’ll make it right.
To qualify for a replacement or store credit:
- Contact us within 48 hours of delivery
- Provide clear photos of the damaged or incorrect items
- Keep the original packaging until we resolve the issue
Once verified, we’ll either:
- Send you a replacement (if available)
- Offer store credit for future purchases
Important: We cannot process any claim reported after 48 hours of delivery.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once marked “delivered” by the shipping carrier.
For extra protection, consider using a secure shipping address (like a business location).
Refused or Undeliverable Shipments
If a package is refused, undeliverable, or returned due to incorrect shipping information provided by the customer, additional fees may apply. Refunds will not be issued in these cases.
Order Cancellations
Orders can only be canceled before they are processed or shipped.
If you need to cancel, contact us immediately at 📧 support@kcwholesalesmoke.com.
Once your order has entered processing, it cannot be canceled.
Need Help?
We understand that issues can happen. If you believe there’s a problem with your order, contact our support team and we’ll do our best to assist you — fairly and quickly.
📧 Email: support@kcwholesalesmoke.com