🚚 Shipping Policy

Effective Date: 05/12/2022
Website: kcwholesalesmoke.com

At KC Wholesale Smoke, we know that fast, reliable delivery is essential for our wholesale partners. That’s why we’ve built our shipping process around speed, consistency, and clarity—so you can keep your business moving without delays.

⏱️ Same-Day Shipping Guarantee

We offer same-day order dispatch on all verified wholesale orders placed before 2:00 PM Central Time (Monday–Friday).

  • Orders placed after 2:00 PM CT will ship the next business day
  • Orders placed on Saturday or Sunday will ship on Monday
  • Orders placed on a federal holiday will ship on the next working day

📌 Note: Orders must be fully verified (business license, age verification, etc.) to qualify for same-day dispatch.

📦 Our Shipping Partner: UPS Only

All orders from KC Wholesale Smoke are shipped exclusively via UPS for reliability, speed, and nationwide coverage.

We offer the following UPS services at checkout:

  • UPS Ground (Standard Delivery)
  • UPS 2nd Day Air (Expedited)
  • UPS Next Day Air (Express, availability may vary by region)

🧾 You will receive a UPS tracking number as soon as your order is shipped.

🚫 Shipping Limitations

As a wholesale-only distributor, KC Wholesale Smoke complies with all federal and state laws regarding vape and tobacco product shipping.

  • We do not ship to P.O. boxes
  • We do not sell or ship directly to consumers
  • Buyers are responsible for ensuring compliance with their local laws and restrictions

If your order cannot be fulfilled due to regional restrictions, we will contact you to make adjustments.

📦 Order Issues or Damage

If you receive an order that is damaged, incomplete, or incorrect:

  1. Notify us within 7 business days of delivery
  2. Include your order number, photos, and a brief description
  3. We’ll investigate and arrange a replacement or store credit, as appropriate

📞 Shipping Support

Have questions about your delivery? Contact our shipping department:

KC Wholesale Smoke – Shipping Department
📧 Email: support@kcwholesalesmoke.com
🌐 Website: https://kcwholesalesmoke.com
📞 Phone: +1 (816) 241-4600
🕒 Hours: Monday–Friday, 9:00 AM – 5:00 PM CT